Nr. 8: How to improve your social skills (Vala Afshar – Chief Digital Evangelist at Salesforce, mars 2019)
Say ‘thank you’ and ‘please’
Do not respond to negativity
Remember people’s names
Smile more
Be gracefully honest
Hold doors open
Be kind and humble
Talk less, but say more
Listen without interrupting
Do not brag or nitpick
Nr. 6: After only four years, Amazon Business hit $10 billion in sales in 2018 (CNBC.com, mars 2019)
Nr. 2: Sitat fra Jeff Bezos (mars 2019)
If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Nr. 1: «Here’s how you get lucky» (Vala Afshar – Chief Digital Evangelist at Salesforce, mars 2019).
Work harder than expected
Surround yourself with smarter people
Give without expecting a get
Read and write more
Show up on time
Focus on your customers
Develop good manners
Be humble
Be kind and generous
Stay teachable